We were recently awarded #1 background check company in the nation based on our customer service, and it made us look at the trends over the past 20 years and celebrate the fact that finally, customer service is the number one reason employers love or hate their background check provider. Initially, much attention was given to the technology side of things.
The early 2000s saw Luke Perry’s popularity begin to fade. Faxing’s popularity also began to fade as personal information began to be encrypted and sent digitally.
The mid 2000’s brought the need to integrate with HRIS or applicant tracking systems. They also brought speed dating but I don’t like to remember those times.
Beginning in the late 2000’s and early 2010’s, mobile devices, and the ability to order and receive background check results on them, became deal closers. You also had the ability to take a picture of how happy you were with this convenience and upload it to your Instagram account…And now here we are, the year 2016, and most large background check companies have all of these technological abilities mastered. This has caused HR decision makers to demand a service level commitment not seen in the background check industry before.
The Bad, the Worse, and the Really, Really Ugly