Pre-Employ Blog

Pre-Employ Ranked #1 for Customer Service in the Background Check Industry

Posted by Bob Mather on January 05, 2017

Pre-employ recognized as the best provider of background check services in the country!

Pre-employ is pleased to announce that for the second year in a row, we have been awarded the title of Best Background Check Service by the nationally-recognized publication, Business News Daily.
Woman signaling number 1 with fingerThe reviewers (led by senior writer Chad Brooks) were “...most impressed with the high level of customer service the company offers and how easy [Pre-employ’s] background reports are to read and navigate.” The award applies to both and our subsidiary website, both of which were reviewed together.
Business News Daily employs a rigorous research and review process designed to replicate the experience of business owners. It includes:
  • Visiting background check service company websites
  • Calling customer service while posing as potential customers
  • Interviewing business owners who are actual users
  • Reviewing sample background check reports
  • Reading user comments 
Gold trophy - Pre-employ is #1The research began with over 50 different vendors. After eliminations, there were 12 vendors left in the second round. During the second round, eleven factors were considered before Pre-employ emerged on top. Those factors include consideration of Better Business Bureau complaints, customer service, timeliness, and ease of use, among others. Get full details about the ranking criteria here.
This win is reminiscent of 2015, when we first won Business News Daily’s title of Best Background Check Service, also on the basis of multiple factors that include timeliness and ease of use. After their undercover investigation in 2015, Senior Writer Chad Brooks wrote:
“...Pre-employ representatives went the extra mile to thoughtfully give us their answers. It was clear they cared about getting us the answers we wanted and weren’t just trying to get us off the phone as quickly as possible.”
Pre-employ has received unsolicited public and national recognition for our service excellence throughout our decades in business. We’re very proud of our reputation and couldn’t be happier that it continues to be such a poorly kept secret. It is no coincidence that this independent research has repeatedly confirmed what Pre-employ customers already know; that Pre-employ is the best background check service for all the right reasons, including:
  • Overall low cost
  • Efficiency of turnaround times
  • Accuracy
  • Easy navigation and easy-to-read reporting
  • Stellar customer service
  • Custom packages
  • Multiple options for criminal and verification searches
  • Optional add-on services, including I-9 / E-Verify and drug testing
As the top background check service provider in the country, Pre-employ handles large volumes of background checks with accuracy, integrity, and outstanding customer service. We offer a large selection of background check plans to meet any company’s needs, from small business to large enterprise. Learn more about our background check packages and other services here.
Interested in learning more about how Pre-employ can help you and your business? Contact us to schedule a consultation to discuss your hiring needs.
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Topics: Background Checks, Hiring Process, Customer Service