Pre-Employ Blog

Slow Background Checks? Try a Larger Service Provider

Posted by Bob Mather on September 22, 2017

The frustration and potential loss of productivity due to slow background checks holding up the hiring process within a business is not something to be ignored or tolerated as an inconvenience. Too many hiring managers simply write off the process as inherently slow without investigating why or how it could improve.

If your business has a medium to high hiring funnel and is constantly plagued by delays, lost candidates, and poor communication resulting from slow background checks, there’s a good chance the provider you are working with is simply too small to meet your needs.

What’s Causing the Problem?

In a nutshell, many employers with mid and high-volume hiring rates are simply overwhelming their background check service provider. Depending on the depth and scope of each screening, smaller service providers may not have enough staff to meet the demand for multiple candidates simultaneously.

Additionally, what often compounds the problem is the lack of a separate and dedicated customer support staff. Ideally, your background check provider should have an in-house staff dedicated specifically to support, freeing up account managers to focus purely on completing your candidate’s screenings.

With smaller providers, account managers often end up wearing multiple hats, meaning they’re trying to complete screenings, handle customer support issues, and field new business inquiries. The result is slow background checks for existing customers and a potential lack of focus on your behalf.


How To Solve It

If you suspect this issue is occurring with your background check provider, there are several steps you can take to help solve the issue:

  1. Have a Conversation with Your Service Provider: If you haven’t already, call your service provider and tell them about your problem with receiving slow background checks results. There may be something they can do to accommodate your needs.
  2. Request a Service Level Agreement (SLA): A service level agreement is a written agreement with your service provider that they will meet certain criteria specified within the document. In this case, you would request that a certain number or percentage of background checks be completed within a specified timeframe.
  3. Evaluate Larger Vendors: If you can’t get the service you need from your existing provider, it may be time to start looking elsewhere. Carefully formalize your requirements – turnaround time, dedicated account managers, in-house support, etc. – into a written document and contact new service providers to see who can meet your needs.

Hopefully, one or more of the above steps will alleviate your company’s problem with slow background checks. It’s a fairly common problem that many businesses don’t realize the impact of until too late. The good news is that solving the problem is fairly straightforward, and once done, your business will be operating much smoother as a result.

Want more information? Take a look at our new white paper: 5 Common Problems that Cause Slow Background Checks (and How to Solve Them).

Download the White Paper

Topics: Background Checks, Service Level Agreements