Pre-Employ Blog

Is Outsourcing Slowing Down Your Background Check Results?

Posted by Bob Mather on October 09, 2017

We've discussed at length in previous posts about the importance of having a dedicated customer service staff and phone support team from your background check service provider. One of the last important pieces of the puzzle is the evaluation of where the vendor's team is located.

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Topics: Background Checks, Outsourcing, Slow Background Checks, Customer Service

How Phone Support Helps Prevent Slow Background Checks

Posted by Bob Mather on October 06, 2017

Having a good customer service team helps you avoid slow background check results from your service provider. In this blog post, we're going to discuss the importance of phone support and the common problems many people encounter when a background check service provider only offers email and ticketing support options.

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Topics: Background Checks, Slow Background Checks, Phone Support, Customer Service

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